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Massachusetts Water Resources Authority


REPORT A WATER LEAK Water Operations Control Center (617) 305-5950

REPORT A SEWER EMERGENCY Sewer Operations Control Center (617) 305-5940


24-HOUR TTY HOTLINE FOR THE HEARING IMPAIRED TTY, Operations Control Center (617) 371-1903

Charlestown Navy Yard
100 First Ave, Building 39
Boston, MA 02129

617-242-6000 | TYY: (617) 788-4971
Main switchboard operators are able to connect you to any MWRA employee.

Drinking Water Quality (617) 242-5323

Deer Island Odor Control Hotline (617) 660-7633

Job/Human Resources Line (617) 788-4800 | TTY: (617) 788-4972

Press Inquires: Ria Convery, (617) 788-1105

Projects in Your Community: Residents and businesses - contact your community relations manager (PDF) if you have any questions or concerns about an MWRA project in your community.

Ask MWRA: For help with non-emergency questions e-mail Kristin MacDougall, or call (617) 788-1197.

Research Assistance: MWRA Library, (617) 305-5583

Drinking Water Quality: If you have questions about drinking water quality, including taste, odor and color concerns, contact Joshua Das, Public Health Manager, or call our 24-Hour Water Quality Hotline: (617) 242-5323.

Boston Harbor & Massachusetts Bay Water Quality Monitoring: For information on beaches, rivers, and harbor/bay water quality, e-mail Environmental Quality or call Sally Carroll, (617) 788-4946 | web page

Toxic Reduction and Control: TRAC Compliance Coordinators

Water or Sewer Bills: If you have questions about your water or sewer bill, please contact your city or town's water/sewer department. MWRA provides member communities with wholesale water and sewer services. Each city or town within the MWRA network charges retail rates to local residents and buinesses.

Contracts and Bids

Listings for the MWRA bids issued by the Purchasing Department can be found on the MWRA Supplier Portal site.  If you have technical questions about the MWRA Supplier Portal or need assistance, please email or call 617-788-2500.

Saturday July 25, 2015

Starting 5:00AM until 10:00AM The MWRA Supplier Portal will not be available.
The Supplier Portal Production Server will be taken off-line for operating system maintenance. These periodic upgrades are required so that we stay on current and supported versions of vendor’s software. No data will be impacted by these upgrades.

Listings for MWRA contracting opportunities for construction, professional, and other services can be found in the Central Register, Goods and Services, the Saturday edition of the Boston Herald, Banner Publications, and El Mundo.

Human Resources/Job Opportunities: Susan Carter
Jobline: (617) 788-4800 | TTY: (617) 788-4972 | web page

MWRA Retirement Board: | web page (outside link)

Deer Island Tours: Deer Island Tour Line (617) 660-7607 | web page

Bay State Fertilizer: Carl Pawlowski | (617) 773-4293 | web page

Household Hazardous Waste: Denise Breiteneicher, (617) 305-5927

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Contact your Comunity Relations Manager if you have any questions or concerns about an MWRA project in your city or town.

mwra community relations map

If you are unable to reach your Community Relations Manager,
please contact Sean Navin, Director of Intergovernmental Affairs, at (617) 788-1175.
REGION 1 Contact Jeff McLaughlin (617) 305-5762
Arlington, Bedford, Belmont, Boston, Brookline, Burlington, Cambridge, Chelsea, Everett, Lexington, Lynn, Lynnfield, Malden, Marblehead, Medford, Melrose, Nahant, Peabody, Reading, Revere, Saugus, Somerville, Stoneham, Swampscott, Waltham, Wakefield, Watertown, Wilmington, Winchester, Woburn
REGION 2 Contact Len Cawley (617) 305-5757
Ashland, Barre*, Belchertown*, Berlin*, Braintree, Canton, Chicopee, Clinton, Dedham, Framingham, Hingham, Holbrook, Holden S.D.**, Lancaster, Leominster, Ludlow*, Marlborough, Milton, Natick, Needham, Newton, Northborough, Norwood, Quincy, Randolph, Rutland**, South Hadley FD 1, Southborough, Stoughton, Walpole, Ware*, Wellesley, Weston, Westwood, Weymouth, Wilbraham, Winthrop, Worcester
* project host community that is not served by MWRA
** special projects.

Printer-friendly map (PDF)

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Updated July 23, 2015

PDF files on this site require Adobe Acrobat Reader® [free download]

email Len Cawley - email Tom Lindberg at Contact